Privacy Notice



Laboratorios Sophia, S.A. de C.V., with address at Av. Paseo del Norte 5255, Guadalajara Technology Park, Zapopan, Jalisco, C.P. 45010, is responsible for obtaining your personal information, the use it is given and its protection.


Your information will be used for the following purposes which are necessary for the relationship established between us:


  1. Provide the services or products requested.
  2. Inform you of any changes in the products or services purchased by you.
  3. Fulfill the obligations we have acquired with you.
  4. Generate your file.


We may also use your personal information for the following secondary purposes, which are not necessary, but that allow us to provide a better service and attention:


  1. Inform you about new products or services.
  2. Conduct studies about consumption habits.
  3. Evaluate the quality of our service.


For the purposes established above, we will need to collect the following personal information: i) identification data, ii) contact information and iii) financial data. We assure you that your information will be treated under the strictest security measures and always guaranteeing its confidentiality.


Due to the nature of the services we provide, your information may be transferred to other companies inside and out of the country. In this sense, your information may be shared with the following:


Recipient of personal information


Courier companies

To send the products you have acquired.

Health authorities

To inform any adverse effects our products may have caused.


If you do not oppose to such transfers, we will understand that you have granted us your consent.

You have the right to Access, Rectify and Cancel your personal information, as well as to oppose its treatment or to revoke the consent you have granted and even limit the use thereof, through the procedures we have implemented. To know more about such processes, the requirements and deadlines we invite you to contact our designated person for the processing of personal data at 30014200 in Guadalajara or 01 800 062 1399 toll-free if you are calling from any other place of Mexico. Our service hours are Monday through Friday, from 09:00 am to 5:00 pm, or you may send your application to the following email address


We reserve the right to modify or update the present privacy notice at any time, due to legislative novelties, internal polices, new requirements for the provision or offering of our services or products, and market practices. These modifications will be available to the public through our website.


Last updated January 29, 2018