Patient Privacy Notice

Laboratorios Sophia, S.A. de C.V. with address at Av. Paseo del Norte 5255, Guadalajara Technology Park, Zapopan, Jalisco, C.P. 45010, is responsible for obtaining your personal data, the use that it is given and its protection.

We inform you that your personal information will be used in order to evaluate the products that you have acquired. Likewise, we can use your information to compile statistics; in case you do not wish your information to be used for this last purpose, you can request it through the mechanisms indicated below. For the purposes previously mentioned, we can collect the following personal information: i) Identification data, ii) Contact data and, iii) Data about your physical characteristics, as well as the following data considered as “sensitive”, that demands special protection: i) Health data and, ii) Racial or ethnic origin data. We confirm that your information will be treated under strict security measures and always guaranteeing its confidentiality.

Due to the services we provide, at the request of any authority your data related to your physical characteristics, health and, racial or ethnic origin can be transferred and treated inside and outside of the country by health sector authorities; the above to comply with the requirements established by the current regulation. If you don’t express your opposition to such transferences, it is understood that you have expressed your consent for it.

You have the right to access, rectify and cancel your personal data, as well as to oppose to its treatment or revoke the consent granted for this purpose and even limit the use thereof, through the procedures that we have implemented. To know those procedures, requirements and deadlines, you can contact our designated person for the treatment of personal data at the following phone number 30014200 in Guadalajara or at 01 800 062 1399 for free from any other place of the country. Our working hours are Monday through Friday from 09:00am to 05:00 pm, or you may submit your application to the following email address

We reserve the right to modify or update this privacy notice due to legislative or jurisprudential novelties, internal policies, new requirements for the offering or provision of our products and services and marketing practices. These modifications will be available to the public through our web page.